Refund, Return & Cancellation Policy
Please read our policy carefully before making a purchase
Thank you for shopping with Lamarinere. We strive to ensure that you are satisfied with your purchase. Please read our policy thoroughly before making a purchase.
1 Refund Policy
- Refunds are not applicable once a product has been delivered, unless the item received is damaged, defective, or incorrect.
- If approved, the refund will be processed via the same method used for the original payment.
- Refund processing time is 3–5 business days after approval.
- Refunds will not be provided for:
- Change of mind after delivery.
- Incorrect address provided by the customer.
- Delays caused by courier partners.
2 Return Policy
- Returns are only accepted for damaged, defective, or wrongly shipped items.
- Return requests must be raised within 7 days of delivery.
- Returned items must be:
- Unused and in original condition.
- In original packaging with all accessories.
- Accompanied by proof of purchase (invoice/receipt).
- Return shipping costs will be borne by us only if the issue is from our end.
- No returns will be accepted for:
- Personal care items once opened.
- Products damaged due to misuse or negligence.
3 Replacements
- Replacement is available only for damaged or incorrect items.
- To initiate a replacement:
- Send an email to info@lamarinere.com within 48 hours of delivery.
- Include your order ID, issue details, and clear images/video (preferably unboxing video).
- Our team will assess and arrange a pickup if the claim is valid.
- The replacement will be dispatched only after we receive and inspect the returned product.
4 Order Cancellations
- Orders can only be canceled within 24 hours of placement or before dispatch, whichever is earlier.
- Cancellations can be requested by contacting our support team.
- Once dispatched, cancellations are not allowed.
- A cancellation charge of 5% may apply to cover payment gateway and processing costs.
- Cancellations during sale/offers are not permitted.
5 International Orders
- No cancellations once the order has been paid for.
- Refunds are not applicable once the shipment process begins.
- Returns/replacements are not available for international shipments due to customs and logistical constraints.
6 Grievance Redressal Process
- For any complaints or issues:
- A ticket ID will be generated and shared with you via email.
- Share complete details: order ID, contact info, issue description, and relevant proof (photos/videos).
- If incomplete info is submitted, we will reach out to request the missing data.
- If we do not receive a response within 7 days of our follow-up, the complaint will be marked as closed.
7 Contact Details
info@lamarinere.com
044-48587110